1. What type of foam is used in the HOODILLOW?

We use premium memory foam that molds to your neck for maximum support and comfort. It’s soft, squishy, and bounce-back smart.

2. Can I wash my HOODILLOW?

Yes! The fabric cover includes a discreet zipper so you can remove the memory foam insert. Machine wash the cover on a gentle 40°C cycle, and air dry. Do not wash the foam – it’s not a fan of water.

3. Do you ship to my country?

If it has an address, we’ll ship to it. If you live nearby (lucky you), we might even hand-deliver it with a smile. International shipping rates apply at checkout.

4. What’s your return policy?

If your HOODILLOW arrives faulty, damaged, or not as described, we’ll make it right – refund, replace, or repair, per Australian Consumer Law.
Change of mind? We don’t do refunds for that, but reach out anyway — we want you to be happy.

5. Can I travel with HOODILLOW in my carry-on?

Absolutely. It’s lightweight, packable, and even comes in its own carry case. Perfect for airports, trains, buses, and office naps.

6. Does the hood really block light?

Yes! The hood is designed to give you a sense of privacy and dim the world around you. It won’t blackout like a sleep mask, but it definitely helps you switch off.

7. Is HOODILLOW one-size-fits-all?

Yep! The neck pillow is flexible, and the Velcro strap lets you adjust the fit. Whether you're petite or broad-shouldered, it’ll wrap you up just right.

8. What is the HOODILLOW made from?

• Outer Fabric: A breathable, soft-touch blend

• Filling: High-density memory foam

• Hood: Lightweight and stretchable for comfort without heat

9. Can I use HOODILLOW at home too?

Of course! It’s not just for travel. Use it on the couch, in bed, at your desk, or anywhere you want to chill without neck pain or interruptions.

10. Is it giftable?

100%. It comes in a sleek, reusable travel bag that makes gifting easy — and way more thoughtful than socks.