Welcome to HOODILLOW – thanks for stopping by!

These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or shopping at www.hoodillow.com, you agree to be bound by these terms.

1. Who We Are

This website is operated by [Your Full Name], trading as HOODILLOW.
ABN: [Insert Your ABN]
Operating in accordance with Australian Consumer Law.

2. Use of This Site

• You agree not to misuse the site or harm its functionality.

• All content on this site, including product images, descriptions, and logos, are owned by HOODILLOW. Don't copy or use them without permission.

3. Products & Orders

• All prices are in AUD and include GST where applicable.

• We do our best to keep stock up-to-date. If a product becomes unavailable after your order, we’ll contact you ASAP.

• Orders are only confirmed once payment is successfully processed.

• Shipping times are estimates only. We’ll do our best to deliver fast, but can’t guarantee delivery dates.

4. Returns & Refunds

We follow Australian Consumer Law. If your item is faulty, not as described, or doesn’t do what it’s supposed to, you’re entitled to a refund, exchange or repair.

We do not offer refunds for change of mind, but we want you to love your HOODILLOW. If you’re not satisfied, reach out to us — we’re all about cozy vibes and happy customers.

5. Limitation of Liability

We do our best to provide accurate information and smooth functionality, but we can't guarantee the site will always be error-free. We’re not liable for any damages that may result from your use of the site or products, beyond what's covered under Australian Consumer Law.

6. Changes to These Terms

We may update these terms from time to time. You can always find the latest version on this page.

Contact Us

Got questions? Reach out anytime at:
joe@hoodillow.com