Last updated: January 2025

We care about your privacy like we care about your neck support — seriously.

This policy outlines how we collect, use, and protect your information on www.hoodillow.com, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What We Collect

When you visit or shop with us, we may collect:

• Your name, email address, and contact details

• Shipping and billing addresses

• Payment information (processed securely via our payment provider — we don’t store your card details)

• Your IP address and browsing activity (via cookies)

2. Why We Collect It

We use this info to:

• Process and deliver your order

• Communicate with you (order updates, support, promotions)

• Improve our website and your experience

• Comply with legal obligations

3. Cookies 🍪

We use cookies to make your browsing smoother and smarter. They help us remember your cart, track what pages you like, and improve our site performance. You can disable cookies via your browser settings if you prefer.

4. Third Parties

We may share your info with:

• Payment gateways (e.g., Stripe, PayPal)

• Shipping providers (e.g., AusPost)

• Analytics tools (e.g., Google Analytics)

But only as necessary to provide our service. We don’t sell or rent your data. Ever.

5. Data Storage & Security

We take reasonable steps to keep your data safe and secure. Our site uses HTTPS encryption and trusted third-party platforms for processing.

6. Access & Correction

You can request access to your personal information or ask us to update it at any time — just shoot us an email.

7. Changes to This Policy

We may update this policy when things change. We'll always keep the latest version here.

8. Contact Us

Questions? Concerns? Want to delete your info from our system?

📧 Email us at: joe@hoodillow.com